Privacy Policy
1. Purpose
This Privacy Policy outlines how Renesco (“we”, “our”, “us”) collects, uses, discloses, and protects your personal information in accordance with the Privacy Act 2020 (New Zealand).
By engaging our services or using our website, you acknowledge that you have read and understood this policy and agree to the collection and use of your personal information as described herein.
2. Collection of Personal Information
We collect personal information that is necessary for us to provide professional bookkeeping, administrative, and related business support services. This may include, but is not limited to:
• Name, address, and contact details.
• Company and business information.
• Financial records, invoices, and transaction data.
• Tax and GST-related details.
• Bank account and payment information.
• Login credentials or access permissions for accounting software (such as Xero or MYOB).
We may collect this information directly from you, from publicly available sources, or from authorised third parties such as your accountant or business partners with your consent.
3. Use of Personal Information
We use your personal information for the following purposes:
• To provide bookkeeping, accounting support, and related administrative services.
• To communicate with you and manage your account.
• To comply with legal, tax, and regulatory obligations.
• To improve our services and maintain internal records.
• For credit management, debt collection, and service delivery purposes.
Your personal information will not be used for any purpose other than those for which it was collected, unless authorised by you or required by law.
4 Disclosure of Information
We may disclose your personal information to:
• Accountants, tax agents, and financial advisors working with you or with us.
• Cloud-based accounting software providers (e.g., Xero, MYOB).
• Contractors or service providers engaged to perform functions on our behalf.
• Legal, regulatory, or law enforcement authorities when required by law.
We take reasonable steps to ensure that any third party we share information with complies with privacy and confidentiality obligations consistent with this policy.
We do not sell, rent, or trade personal information to third parties.
5. Storage and Security
We take all reasonable precautions to protect personal information from loss, misuse, unauthorised access, alteration, or disclosure. Your data is stored securely through encrypted systems, password-protected devices, and secure cloud-based software.
If personal information is no longer required, it will be securely deleted or anonymised in accordance with legal and professional record-keeping requirements.
6. Access and Correction
You have the right to request access to, and correction of, any personal information we hold about you. Requests should be made in writing to: rene@renesco.co.nz
We will respond to your request within a reasonable timeframe and in accordance with the Privacy Act 2020.
7. Website and Cookies
Our website may use cookies or similar technologies to enhance user experience and analyze website traffic. These tools may collect non-personal information such as your browser type, IP address, and browsing behaviour. You may disable cookies in your browser settings if preferred.
8. Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. Any amendments will be published on our website with the updated revision date.
9. Contact Us
If you have any questions, concerns, or complaints regarding this Privacy Policy or the way your information is handled, please contact:
Renesco Bookkeeping
Email: rene@renesco.co.nz
Contact: +64 210 8691932
Location: Taradale, Hawke’s Bay, New Zealand